Privacy Policy

1. Introduction

Fayvr, Inc. ("Fayvr," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password, profile photo
• Profile Information: Bio, skills, location, availability, categories of interest
• Verification Information: Government-issued ID, selfie photos (processed through Stripe Identity)
• Payment Information: Payment methods, bank account details (processed through Stripe)
• Communications: Messages, reviews, ratings, support requests
• Content: Photos, descriptions, and other content you post

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Information: Pages viewed, features used, time spent on Platform
• Location Data: GPS coordinates, IP address-based location
• Log Data: IP address, browser type, access times, error logs
• Cookies and Similar Technologies: See our Cookie Policy for details

2.3 Information from Third Parties

• Stripe: Payment and identity verification information
• Social Media: If you link social media accounts, we may receive profile information
• Background Checks: If authorized, information from background check providers

3. How We Use Your Information

We use your information to:

• Provide Services: Create and manage accounts, facilitate transactions, enable messaging
• Verify Identity: Conduct ID verification and trust & safety checks
• Process Payments: Handle transactions, payouts, and refunds
• Improve Platform: Analyze usage patterns, develop new features
• Communicate: Send notifications, updates, marketing messages (with consent)
• Safety & Security: Detect fraud, prevent abuse, enforce our Terms
• Legal Compliance: Comply with laws, respond to legal requests
• Customer Support: Respond to inquiries and resolve issues

4. How We Share Your Information

4.1 With Other Users

Your profile information (name, photo, bio, location, reviews) is visible to other users. Messages are visible to participants in the conversation.

4.2 With Service Providers

We share information with third-party vendors who perform services on our behalf:

• Stripe: Payment processing and identity verification
• Firebase/Google Cloud: Data storage and hosting
• SendGrid/Twilio: Email and SMS notifications
• Analytics Providers: Platform analytics and performance monitoring

4.3 For Legal Reasons

We may disclose your information if required by law or to:

• Comply with legal processes, subpoenas, or court orders
• Respond to government requests
• Investigate potential violations of our Terms
• Protect the rights, property, or safety of Fayvr, our users, or the public
• Report illegal activity to law enforcement

4.4 Business Transfers

If Fayvr is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. After account deletion, we may retain certain information for legal, safety, or operational purposes.

6. Your Privacy Rights

6.1 Access and Update

You can access and update your account information through the Platform settings.

6.2 Delete Your Account

You can request account deletion by contacting privacy@fayvr.app. Some information may be retained for legal compliance.

6.3 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any email or updating your notification preferences.

6.4 State-Specific Rights

California Residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (we do not sell personal information).

Virginia, Colorado, Connecticut Residents: Similar rights to access, delete, and opt out may apply under your state laws.

To exercise your rights, email privacy@fayvr.app.

7. Security

We implement reasonable security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits
• PCI-DSS compliant payment processing through Stripe

However, no method of transmission over the internet is 100% secure. You use the Platform at your own risk.

8. Children's Privacy

Fayvr is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, contact us immediately at privacy@fayvr.app.

9. International Users

Fayvr is based in the United States. If you access the Platform from outside the U.S., your information may be transferred to and processed in the U.S., which may have different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on the Platform or via email. Your continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or requests, contact us at:

Fayvr, Inc.
Email: privacy@fayvr.app
Website: fayvr.app